Privacy Policy

Effective Date: September 1, 2025

Hold the Chat Line (“the App”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

  • Account Information: Email address, password, and preferred name (if you sign up).

  • App Usage Data: Anonymous logs of sessions, skills used, and resource links clicked.

  • Favorites / Coping Kit: Skills or resources you choose to save.

  • Crash & Analytics Data: Basic error and performance data to improve stability.

2. How We Use Information

We use your information only to:

  • Provide and improve the App’s features.

  • Help you access your account securely.

  • Understand which skills and resources are most useful.

  • Fix bugs and improve performance.

We do not sell, rent, or share your personal information with advertisers.

3. Data Storage & Security

  • Your account and favorites are stored securely using [Adalo/Voiceflow/Netlify] services.

  • Passwords are encrypted.

  • We take reasonable steps to protect data but cannot guarantee absolute security.

4. Sharing of Information

We may share limited information only:

  • If required by law, regulation, or legal process.

  • To protect the safety and rights of users or the public.

5. Children’s Privacy

The App is intended for users age 13 and older.
We do not knowingly collect personal information from children under 13.

6. Limits of Service

Hold the Chat Line is not a medical or therapy service. It provides wellness education and coping skill practice. In a crisis, you should contact emergency services or a trusted professional immediately.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your account information.

  • Request a copy of your personal data.

  • Withdraw consent for data collection.

Contact us at hello@holdthechatline.com for requests.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted at this URL with a revised “Effective Date.”

9. Contact Us

If you have questions about this policy, please contact us:
📧 hello@holdthechatline.com
🌐 https://holdthechatline.com/privacy